Frequently Asked Questions

If You Have Any Questions, Please Search Below For The Answer.

General Inquiries


Answer:

A is based on a score of 90 to 100

B is based on a score of 80 to 89

C is based on a score of 70 to 79

U stands for Unsatisfactory. U is based on a score of 69 and below.

Keep in mind that some states assign a letter grade for an establishment without a score. In this case, we only assign a grade to establishments without scores.

Answer:

If the Health Department assigns a score value, then we use that score and assign it to that particular establishment.

If the Health Department only provides the violations an establishment received, we assign a point value to each violation depending on the priority of the violation. Violations typically range from High Priority, Intermediate, Repeat violations and Basic violations. We then subtract the calculated value from 100 and final amount is assigned to that particular establishment.

Answer:

What The Health will only show up to 100 places at a time. When you open the app, it will show the 100 places closest to you based on your GPS location. Each item in the list is one establishment.

There is a search feature built into the app.

The search page allows you to search by establishment and/or city. The search feature requires you to type the exact name of an establishment or you can search restaurants by partial name. Keep in mind, the name you type in must match exactly with the establishment name the Health Department has in their database.

For example, instead of typing "Mcdonalds," you can type "donald" and the search will bring up restaurants with that name.

Make sure to check your spelling. Autocorrect will try to change what you are inputting in the search field.

Answer:

The search page allows you to search by establishment and/or city. The search feature requires you to type the exact name of an establishment or you can search restaurants by partial name. Keep in mind, the name you type in must match exactly with the establishment name the Health Department has in their database.

For example, instead of typing "Mcdonalds," you can type "donald" and the search will bring up restaurants with that name.

Make sure to check your spelling. Autocorrect will try to change what you are inputting in the search field.

Answer:

On the main list, you refresh the app to show the list of establishments near you again by using the "Pull To Refresh" gesture.


Swipe or pull your finger down on the white screen to refresh the list.

Answer:

When a establishment closes its doors, it usually takes 6-12 months for the Health Department to establish that a particular business no longer exists and removes that establishment from their database. We retrieve the information directly from the Health Department's website. When they update this information, that specific establishment will no longer appear in the app.

There is a "Search on Google" capability built into the app. If you click on an establishment for more details, there is a "Search on Google" button. If you click that button, it will open your default web browser and find that specific establishment. The details for the establishment will appear on the Google search page. Google consistently updates their business database. If that establishment is closed, it will show that establishment as closed.

Answer:

We retrieve the information directly from the Health Department's website. Generally the addresses are accurate. If the data entry clerk inputted the information incorrectly, it will appear incorrect in the app.

This is not always the case. Some restaurants will change locations and it will take some time for the Health Department to change this information. When they update this information, the information will appear correct in the app.

When contacting us, please provide enough details to help convey your issue. Proper spelling and punctuation are appreciated. If we clearly understand your issue, we will be able to assist you better.


iPhone/iPad


When you open What The Health, the app will ask to access your phone's GPS location. You need click the 'OK' button in order to see establishments near you.

KCLErrorDomain error is a location manager error.

You have either denied the app location services at startup or your phone is having trouble finding your GPS location.

Answer:

You need to enable location services for the app in your iPhone settings. Please refer to the documentation here to enable location services. http://support.apple.com/en-us/HT201357

Answer:

You can find the search button located in the menu at the top left corner of the screen.


Android


Answer:

If you receive a screen with this message, you do not have location services enabled. You need to close the app. Go into your settings, and enable location services. Use high accuracy network location services.






Answer:

Your phone is have trouble finding your GPS location. Enable High Accuracy location services in your settings. See the above Q/A.

Answer:

There is a magnifying glass icon in the upper right hand of the screen. When you click the icon, it will allow you to type in the text field. When you've typed in a name, press enter on the keyboard and a list of establishments matching your search will appear in the list. If you are having trouble finding a specific establishment.

The search page allows you to search by establishment and/or city. The search feature requires you to type the exact name of an establishment or you can search restaurants by partial name. Keep in mind, the name you type in must match exactly with the establishment name the Health Department has in their database.

For example, instead of typing "Mcdonalds," you can type "donald" and the search will bring up restaurants with that name.

Make sure to check your spelling. Autocorrect will try to change what you are inputting in the search field.